Support

Email support@clippair.app. A real person reads every message and usually replies within 24 hours.

What to include

• Which computers you use, for example "Windows 11 PC and MacBook".
• What the ClipPair menu's status line says, for example "Connected to 2 computers", "Looking for your other computer…" or "Paused".
• Your order number, if it's about a license or a refund.

Never send your license key or your six pairing words. We will never ask for them.

Quick fixes

• My computers can't find each other. Put both on the same Wi-Fi or home network, not guest Wi-Fi or a VPN. On Windows, choose Settings → Allow on this network… in the tray menu. More in Troubleshooting.
• My license is on 3 computers already. On a computer you no longer use, open Settings → License… and choose Remove license from this computer… (Windows) or Remove License From This Mac… (Mac). If that computer is gone, email us and we'll free the slot. Computers that joined with pairing words don't use a slot.
• I lost my license key. It's in your Gumroad receipt email and your Gumroad Library. Still stuck? Email us from the address you bought with.
• I want a refund. Ask within 14 days of purchase; no questions asked. See the Refund policy.

Ideas and feedback

Send them to support@clippair.app. Every message is read. From the app, choose Send feedback… (Windows) or Send Feedback… (Mac). It opens a new email with your ClipPair version and system filled in; nothing is sent until you press Send.

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